What services does a concierge travel business offer?
A professional concierge service provides end-to-end travel support, including custom itineraries, hotel and villa booking, local experiences, restaurant reservations, private guides and real time in trip support, ensuring every aspect of your trip is expertly managed.
What can I expect from your concierge travel services in Greece?
At Plous concierge, we offer bespoke travel planning and concierge services across Greece, including 100% curated travel plans, luxury accommodations , curated local experiences , private transport, restaurant reservations, as well as real-time in-trip support.
Are you based in Greece full time?
Yes, we are proudly Greek based, with local expertise and on the ground knowledge that helps us create truly authentic travel experiences.
Do you create custom travel itineraries?
Yes! Every itinerary is uniquely tailored to you, your preferences, pace and travel style. No templates, ever.
How far in advance should I book a trip with you?
Ideally, 2-4 months in advance for high season trips. However, we’re happy to assist on shorter notice when availability allows.
Can you help with last minute plans?
Yes,depending on availability. We’ll always do our best to accommodate last minute requests and provide flexible options.
What destinations do you specialize in?
We specialize in Greece, from iconic islands like Santorini and Mykonos to authentic hidden gems like Folegandros, Kimolos, Epirus and Mani, as well as cultural hubs like Athens and Thessaloniki.
Are your services year round or seasonal?
We operate year-round and adjust our recommendations based on the season, weather, and your desired experience.
Do you handle flight, ferry, hotel and transportation bookings?
Yes. We manage domestic flights, ferries, private transfers, accommodations and more, ensuring every part of your journey is seamless.
Do you offer travel insurance?
We do not sell insurance directly but we highly recommend purchasing coverage for peace of mind. We’re happy to suggest reputable providers.
Which Greek islands do you recommend visiting?
That depends on your travel style. We’ll guide you based on your pace and preferences, from popular icons like Mykonos to tranquil gems like Koufonisia or Symi.
Can you arrange luxury yacht charters or private boat tours?
Yes, we partner with trusted local providers to arrange private boats, sailing trips and luxury yachts with or without crew.
Do you offer cultural or historical tours?
Definitely. We arrange private guided tours of landmarks like the Acropolis, Delphi, Meteora, Knossos and more, often with skip-the-line access.
Can you reserve tables at top restaurants or beach clubs?
Of course, we’ll handle reservations for dining, beach clubs and events, often securing priority access.
Do you provide off the beaten path recommendations?
Yes, in fact, it’s our specialty. We pride ourselves on sharing authentic, lesser known locations and experiences that most travelers miss.
Do you provide a mobile app or digital itinerary?
Yes. We offer 24/07 travel support through WhatsApp.In addition,all clients receive a digital itinerary accessible via mobile and a printable (pdf) version, complete with day-to-day details, confirmations, contacts and local tips
How does pricing work for custom travel planning?
We charge a flat planning fee which covers all itinerary design, booking coordination, and concierge support before and during your trip. Once the itinerary is finalized, we provide a clear breakdown of all travel costs, including accommodation, transportations and experiences.
Is a deposit required to start planning?
Yes, a non refundable planning fee or deposit is required to begin the itinerary design process.
Is the planning fee refundable?
The planning fee is non-refundable. As it covers our time and expertise. However, we remain flexible and supportive if you need to reschedule or adjust your plans.
When do I pay for the actual trip costs?
Once your itinerary is approved, we confirm availability and send you a detailed invoice covering all components of your trip, including accommodations, transfers, activities and more. You make a single payment to us, and we handle all payments to our trusted local partners on your behalf
What if I want to make changes after booking?
We are happy to help with changes whenever possible, depending on availability and supplier terms. Additional changes after final approval may be subject to a small modification fee.
What forms of payment do you accept?
We accept bank payment via bank transfer and credit/debit card. Details are provided once we confirm your trip.
Can you accommodate special requests (dietary needs, accessibility etc)?
Absolutely, we ensure your itinerary respects all special requests, from dietary restrictions to accessibility needs or religious observances.
Do you plan themed trips (honeymoons wellness retreats, adventure travel)?
Yes. We love designing themed experiences, from romantic getaways and sailing adventures to wellness escapes, birthdays and multi-generational family trips.
Can you help with family or group travel?
Yes. Whether it is a family reunion or a group of friends, we tailor the experience to each traveler’s needs with balance, comfort, and flow in mind.
What are the a la carte concierge services?
These are one-off, on-demand services (link to a la carte page) available without booking a full itinerary, perfect for travellers who already have a trip planned but need help with specific bookings like accommodations, restaurant reservations or private transfers.
Is there a fee for a la carte bookings?
Yes, each service comes with a small booking fee. This covers our time, local expertise and coordination with trusted partners to ensure a smooth experience.
How do I pay for a la carte services?
Once your booking is confirmed, we’ll send you a full invoice covering both service and costs.
Can I book more than one service without a full booking itinerary?
Absolutely. You can mix and match any of our a la carte offerings based on your needs. We’ll confirm availability and handle everything for you.
Do you offer support if something changes or goes wrong?
Yes. Even for one-off bookings, we provide support and liaise with our local partners on your behalf if adjustments are needed.
Do you offer multilingual support?
Yes. While our core service is in English and Greek, we can accommodate other languages on request through our local partners.
Can you help with last minute changes or emergencies?
No, you can book a la carte services in advance or during your stay. We’re happy to assist both pre-arrival and on the spot, depending on availability.
Are you available during the trip in case of emergencies or changes?
Yes. We provide on the ground support and we are available during your trip for real time assistance with changes and emergencies.
Do I have to already be in Greece to book your a la carte services?
No, you can book a la carte services in advance or during your stay. We’re happy to assist both pre-arrival and on the spot, depending on availability.
What’s included in your fixed priced travel packages?
Each package includes specific inclusions listed in the trip details, such as accommodations, guided tours, select meals, transfers, flights, and all experiences mentioned.
Are your fixed packages customizable?
They are partially customizable. While the structure and price remain fixed, we can personalise certain elements (like restaurant reservations or optional activities) upon request.
How do I book a travel package?
You can inquire via our website or email us directly your preferred package. We’ll confirm availability and send you the payment and booking details.
Are packages group based or private?
All of our travel packages are private and designed for individual travelers, couples or small parties. Pricing is per person and tailored to your travel dates and preferences, not part of a group tour.
Do you work with local guides and partners?
Yes, we collaborate with handpicked local experts,drivers,guides and boutique hotels to ensure quality and character.
What makes your Greek travel experiences unique?
Our approach is fully personal, never templated. We take the time to understand who you are and craft a journey that reflects your rhythm, passions, and curiosity.
What happens after I submit an à la carte request form?
You’ll receive a personalized follow-up within 24–48 hours. We’ll confirm details, clarify your preferences if needed, and share the concierge fee. After payment, we begin your tailored planning process.
When do I pay the concierge fee for an à la carte service?
Once we receive your form submission, your travel designer will personally review your request. You’ll then receive a confirmation email outlining the concierge fee based on the service complexity. We only begin planning once the fee is confirmed and paid.
Can I request help for more than one destination or island?
Absolutely. If you're planning a multi-destination journey, just indicate it in the form. We’ll let you know if a slightly higher concierge fee applies, based on the number of stops and level of planning involved.
What if I only need help with one service (e.g. a hotel or restaurant)?
That’s exactly what our à la carte services are for. You can request just what you need, without booking a full itinerary. Each request is reviewed individually, and you only pay for the planning support you need.
Can I see suggestions before paying the concierge fee?
We share tailored results only after the concierge fee is settled. However, our team will always offer a clear explanation of what’s included, and we’re happy to answer questions to ensure you feel confident before moving forward.
How many options will you send me?
For most services (e.g. accommodation or restaurant bookings), we provide 1-2 curated recommendations that match your preferences. If you’d like a wider selection, just let us know and we will extend the scope of the service as needed.
What is the “Concierge On Call” service?
It’s a flexible, high-touch support service designed for travelers who want expert assistance during their stay in Greece. From last-minute reservations and spontaneous plan changes to exclusive access requests, your dedicated concierge handles it all, discreetly and efficiently.
What’s the difference between “Concierge On Call” Tier I Essential and Tier II Elite?
Tier I offers essential support, ideal for travelers who want curated help during a shorter or more relaxed stay. Tier II includes elevated flexibility, priority attention, and multiple itinerary changes. It is perfect for more dynamic, multi-day trips or clients needing close coordination.
When does my concierge support begin?
Support begins the moment your concierge tier is confirmed and your arrival details are shared. We remain available throughout your stay to assist, adjust, or enhance your plans as needed.
Can I upgrade from Tier I Essential to Tier II Elite after booking?
Yes. If your plans evolve and you’d like more hands-on support or increased flexibility, we’re happy to upgrade your service, subject to availability.
What kind of last-minute requests can you handle?
We do our best to accommodate any requests that fit your travel profile and timeline. From table bookings, transfer adjustments, spa appointments, yacht upgrades, shopping assistance, same-day tours, or local recommendations. We fit our services to your needs.
Do I need to book a full itinerary with PLOUS to access this service?
No. Concierge On Call is available as a standalone service. It is ideal if you’ve planned your trip but want expert support while you’re on the ground in Greece.
Is this service available in all of Greece?
Our primary concierge coverage includes Athens, Mykonos, Santorini. We may accommodate other destinations on request, just let us know your plans.
What happens if I don’t use all the days included in the tier?
Our concierge tiers are based on continuous calendar coverage, not on daily usage or number of requests. Even if you don’t need assistance every day, your concierge remains available, on standby, and ready to step in at any time. This availability and flexibility is what the tier fee reflects. For shorter or more selective support, we recommend choosing an à la carte service instead.